Update your HiChord

Rev 3.0 · about five minutes

HiChord CEnteringDFU Mode
  1. Hold gray+yellow+red for five seconds, until the screen says Entering DFU Mode. It stays on that message: that means it’s ready. (Screen dark after an interrupted update? Skip this: it’s already waiting.)
  2. Plug it into this computer with a USB-C cable, then press Connect.

Coming from Rev 2.8 or 2.9 (anything before the 3.0 beta), the update starts your HiChord fresh: presets, saved sounds, recordings and kits are cleared. The built-in sounds all stay. Already on the 3.0 beta (the start screen says 3.0 BETA)? It keeps everything.

Connected. Your HiChord is ready.
Preparing… keep it plugged in and switched on.

Your browser shows a short list — pick Daisy Bootloader. On a Mac, click Allow if it asks to connect an accessory.

About five minutes. Keep it plugged in and switched on until it says it’s done.

Installed. It’s restarting now.

Leave it plugged in and switched on. It restarts by itself. Coming from Rev 2.8 or 2.9 it shows UPDATING with a bar for up to a minute, then the logo with 3.0; from the 3.0 beta it goes straight to the logo. If the screen stays dark, slide the power switch off and on once. Still dark, or still on Entering DFU Mode after a minute? Reload this page, press Connect and install again.

Coming from Rev 2.8 or 2.9, HiChords without a microphone (Batch 1–3) then run a one-minute button setup: hold each chord button when the screen asks (twice), move the joystick, then press the three menu buttons. Just follow the screen. Push each direction all the way and hold until the chime, and keep your thumb off the stick during DON’T TOUCH. If the stick ever acts stuck, run calibration again: hold gray + yellow while switching on.

Other versions

Going back to Rev 2.8 clears the HiChord: presets, saved sounds, recordings and kits. Going from Rev 3.0 to the 3.0 BETA keeps everything.

Ready to connect

You need Chrome or Edge on a Mac, PC or Chromebook, a USB-C cable that carries data, and some charge. Batch 1 has no battery gauge, so leave it on USB for a couple of hours first.

Help

Chrome can't find or open my HiChord

Check the basics first

  • Use Chrome or Edge on a computer. Safari and Firefox can’t talk to the HiChord over USB.
  • The list must show Daisy Bootloader. If it shows “HiChord”, it isn’t in update mode yet: hold gray + yellow + red for a full five seconds. If the screen already says Entering DFU Mode (or has gone dark), it is in update mode — check the cable and port instead.
  • Try a different cable — charge-only cables carry no data — and a port straight on the computer, not a hub or dock.

Allow USB access Linux

Linux blocks USB devices for normal users. Add a udev rule for the update-mode device (vendor 0483, product df11) with MODE="0666", reload the rules, then unplug and plug the HiChord back in.

School or work computers

Managed Chromebooks and work laptops can block USB access or driver installs. If Connect is refused, use a personal Mac, PC or Chromebook.

Reset the USB driver with Zadig Windows only

  1. Download Zadig and launch it
  2. Put HiChord in update mode (hold gray + yellow + red for five seconds; skip this if the screen already says Entering DFU Mode, or went dark after a failed update) and connect it
  3. If Daisy Bootloader isn’t in the dropdown, click Options → List All Devices
  4. Select Daisy Bootloader and check the USB ID reads 0483 DF11. If it shows anything else, stop: never replace the driver of the HiChord itself.
  5. Set the target driver on the right to WinUSB

    It's fine if the left side reads “(NONE)” rather than “libusb0”.

  6. Click Replace Driver, then return to Chrome and connect again

To undo it: in Device Manager, right-click Daisy Bootloader → Uninstall device, then unplug and plug it back in.

The update failed part-way through

Your HiChord waits in update mode until the update is finished, even if it was unplugged or switched off: the screen may still say Entering DFU Mode, or be dark. Plug it in (a port straight on the computer is best), press Connect my HiChord, pick Daisy Bootloader and install again. You don’t need to hold the buttons.

If it starts up and plays music instead, hold gray + yellow + red for five seconds, then install again.

If Daisy Bootloader isn’t listed, or it keeps failing, email support@hichord.shop with your batch number, computer, browser and cable.

I want to go back to Rev 2.8 or the 3.0 beta

Open Other versions under the Connect button, pick Rev 2.8, and install it the same way. Your HiChord goes back to the previous version, Rev 2.8, and comes back factory-fresh. The Rev 2.8 manual stays online, and the Companion App offers its classic version when it sees Rev 2.8.

Prefer the 3.0 beta? Pick Rev 3.0 BETA under Other versions. From Rev 3.0 it keeps everything.

Rev 2.8 has no sound library and can’t load sounds from the cloud, so your saved sounds wait in the app until you update again. On Batch 1–3, calibrate on 2.8 by holding gray + yellow while you switch it on.

Still stuck? Email support@hichord.shop with your batch number, computer and browser.